Informativa sulla privacy

Article 8: Privacy Policy

Introduction

At Cam-it, we respect your privacy and are committed to protecting your personal information. This privacy policy is designed to inform you about how we collect, use, store and share your data, as well as your rights regarding this data. This policy applies to all of our services and interactions with our website. By using our services, you agree to these terms.

8. Data collection

8.1 Personal Information
At Cam-it, we collect various types of personal information, including:

  • Identifying information: such as your name, e-mail address and contact information.
  • Account information: such as usernames, passwords and preferences you provide when creating an account.
  • Transaction information: such as the products you purchased, payment information and shipping information.
  • Technical data: such as IP addresses, browser versions and device information, collected through cookies and tracking technologies.
  • Communication data: such as messages you send us via email or our customer service.

8.2 How we collect data
We collect data in several ways:

  • Direct interactions: Data you provide us when you place an order, create an account or contact us.
  • Automatic data collection: Data collected automatically when you visit our website, such as through cookies.
  • Third Parties: Data we obtain from external sources, such as social media if you choose to sign up through these platforms.

8.2. Purposes of data processing.

At Cam-it, we process your data for a variety of purposes, including:

8.2.1 Order Processing
To process your orders, including payment, shipping and customer service.

8.2.2 Customer Service
To answer questions, provide support and handle complaints.

8.2.3 Marketing and Communications
To keep you informed of new products, offers and news, provided you have given your consent. You may unsubscribe from marketing communications at any time.

8.2.4 Analysis and improvements
To perform analysis and improve the user experience of our website based on user behavior and preferences.

8.2.5 Security
To ensure the security of our systems and your data and to prevent fraudulent or other illegal activity.

8.3. Data sharing

8.3.1 With third parties
We only share your data with third parties in specific situations:

  • Payment Processors: To process your payments, such as banks and payment providers.
  • Shipping Services: For shipping your orders, such as courier services and postal companies.
  • IT service providers: Third parties who help us maintain and improve our systems and technologies.
  • Legal obligations: If we are required by law to share your data, for example in the case of legal proceedings.

8.3.2 Third party contracts
All third parties who have access to your personal information are required to keep it confidential and may only use your information for the specific purposes for which it was provided.

8.4. Data Security

8.4.1 Technical and organizational measures
Cam-it has taken appropriate technical and organizational measures to protect your personal data from loss, theft and unauthorized access. This includes:

  • Encryption: Sensitive information, such as payment data, is encrypted with modern encryption technologies.
  • Access control: Access to your personal information is limited to employees who need it for their work.
  • Secure infrastructure: Our systems are regularly monitored and updated to minimize security risks.

8.4.2 Awareness and training
Our employees are regularly trained in privacy awareness and data security so that they are aware of the risks and responsibilities when processing personal data.

8.5. Retention periods

8.5.1 General retention period
Cam-it will not retain your personal data for longer than necessary for the purposes for which it was collected. This means that we will retain your data:

  • As long as necessary to fulfill our contractual obligations, such as processing orders and providing customer service.
  • According to legal requirements, such as tax laws, which may require us to retain certain data for a specific period of time.

8.5.2 Criteria for determining retention periods
Specific retention periods depend on the nature of the data and the purpose of processing. We regularly evaluate whether it is necessary to continue to retain data or whether it should be deleted.

8.6. Rights of users

You have several rights regarding your personal data. These rights are designed to give you control over your data and include:

8.6.1 Right to access
You have the right to ask what personal data we process about you. We will provide you with an overview of this data, including information about the purposes of the processing.

8.6.2 Right to rectification
You may request us to correct inaccurate or incomplete data. We will process such requests as soon as possible.

8.6.3 Right to deletion
You have the right to have your data deleted, under certain conditions. This applies, for example, if the data is no longer needed for the purposes for which it was collected.

8.6.4 Right to restrict processing
You may request to restrict the processing of your data in certain situations, for example, if you dispute the accuracy of the data.

8.6.5 Right to data portability
You have the right to receive your personal data in a structured, common and machine-readable format so that you can transfer it to another responsible party.

8.6.6 Right to object
You may object to the processing of your data for direct marketing purposes. We will respect your requests and will no longer use your data for this purpose.

8.6.7 Exercise of Rights
To exercise any of these rights, please contact us using the contact information at the bottom of this privacy policy.

8.7. Cookies and tracking technologies.

8.7.1 What are cookies?
Cookies are small text files that are stored on your device when you visit our website. They help us to remember your preferences and improve the functionality of our website.

8.7.2 Types of cookies we use.

  • Functional cookies: These cookies are necessary for the operation of our website and enable you to use basic features, such as navigation and access to secure areas of the website.
  • Analytical cookies: These cookies help us understand how visitors use our website so we can make improvements.
  • Marketing Cookies: These cookies are used to make ads more relevant to you and to track your browsing habits.

8.7.3 Cookie Management
You can manage your cookie settings through your browser settings. Please note that disabling cookies may affect the functionality of our website and reduce your user experience.

8.8. Privacy policy changes.

8.8.1 Updates
Cam-it reserves the right to modify this privacy policy at any time. Changes will be published on our website with a clear effective date.

8.8.2 Notification of Changes
We will make reasonable efforts to notify you of significant changes to this policy, such as by email or by an announcement on our website.

8.9. Contact information

If you have any questions about this privacy policy, our privacy practices, or if you wish to exercise any of your rights, please contact us at:

  • Email address: Info@cam-it.com
  • Chat function: Visit our website to use the chat function for instant support.
  • Mailing address: Eusebiusbuitensingel 41, 6828 HX Arnhem

8.10. Complaints and Disputes

If you are not satisfied with the way we treat your personal data, you have the right to file a complaint with the Personal Data Authority (AP). We encourage you to contact us first so we can discuss and possibly resolve your concerns.

8.11. International data traffic

In some cases, we may transfer your data to countries outside the European Economic Area (EEA). We will ensure that adequate safeguards are in place to protect your data, such as the use of standard contractual clauses approved by the European Commission or other legal mechanisms.

8.12. Children

Our services are not targeted at children under the age of 16, and we do not intentionally collect personal information from them. If we discover that we have inadvertently collected data from a child, we will delete that information as soon as possible.

8.13. Intellectual Property

All content on our website, including text, graphics and logos, is the property of Cam-it or our licensors and is protected by copyright and other intellectual property rights. Use of this content without permission is not permitted

In case of discrepancies or ambiguities, the Dutch version shall prevail in the interpretation and explanation of this text.